Despite the plethora of business instruction that was cast at me during five plus years of college, one professor’s simple statement made the most profound impact:

“Once you say something, you can never take it back!”

In both personal and professional environments, these conversational traits commonly appear:

  1. initiating a response before the other person finishes their statement
  2. focusing on “me, myself and I” instead of what others are trying to communicate
  3. disregarding the importance of eye contact and truly “seeing” the speaker
  4. forgetting the “two ears and one mouth” principle…i.e. LISTEN

When providing responses or clear direction, the best leaders tend to: think it through before replying, provide fact-based decisions, and give commands in a constructive, productive manner, utilizing the proper amount of authority as well as empathy.