Archives for category: motivation

success team

My previous blog responded to the question: “Do the best leaders surround themselves with great people, or do they help the people around them become great?” with the answer “both”.

Focusing on the second part of this question, here are 10 common denominators that I’ve observed which help people become great (or at least much better) at what they do:

  • EVERYONE understands the company’s Vision, Direction & Purpose
  • There are clearly defined roles and responsibilities for every person on the team
  • KPI’s (Key Performance Indicators) and SLA’s (Service-Level Agreements) are established with each individual, and agreed to by both the manager & employee
  • Actual performance is measured against targets and “score-boarded” for all to see
  • Good results receive timely acknowledgement & praise
  • Poor results receive timely “coaching” for how to improve going forward
  • Employee strengths and opportunity areas are identified & understood
  • Strengths are exploited and areas for improvement reinforced
  • Ongoing growth & development within the organization is encouraged
  • Candid praise & constructive feedback occurs consistently with EVERYONE

Here’s a Leadership Challenge suggestion for you: review each of these 10 items and rate your business on a scale of 1 – 5, with 1 being poor & 5 being great.  Then, prioritize your opportunity areas for focused improvement based on the lowest scoring results.

 

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Recog

During a revisit of Dale Carnegie’s classic How to Win Friends and Influence People, I was reminded of the importance of recognizing and praising other people.

A review of virtually any survey on why employees quit their organizations (or bosses!) reveals that the lack of praise, feedback and/or recognition is a consistent contributing cause for their departure.

Reflecting on past experience, I believe that leaders would do well to seize this opportunity and make ongoing recognition an essential part of their management toolbox.

And not just by email! Whenever possible, a face-to-face thank you and acknowledgement, or handwritten feedback, will typically be seen as much more meaningful by the recipient.

Some recognition checkpoints:

  • ensure the praise is very specific, citing exactly what the person did, and why it was beneficial to the team
  • it must be genuine and authentic
  • provide recognition as close to the action as possible…urgency is impactful
  • although praising in public is desired, be aware that a jealousy factor on the part of others might occur

Leadership challenge: are there opportunities for you to improve your reward and recognition efforts?

4 E's

Prior “Boltz” messages have stressed the importance of feedback sessions with your team.  These interactions assure alignment while providing 360 degree candid conversations to occur…IF the leader has created an environment that allows open and honest communication without repercussions!

Such an environment typically promotes the Four E’s noted in the above image.  I believe these are crucial components in achieving the successful leadership of any group, team or organization.

It is well-documented in multiple surveys that employee empowerment and engagement are often key determinants that impact whether a person stays with, or leaves, their employer.

Furthermore, a culture that promotes enhancement of roles and responsibilities while providing the resources and knowledge to enable optimum performance typically achieves results far superior to operations that don’t embrace these strategies.

With these high-level notions in mind, stay tuned for a well-warranted separate discussion on each of these Four E’s in upcoming posts!

 

 

 

From the day a new employee begins work, leaders are “on the clock” in terms of either developing or destroying that person’s career.

An earlier Boltz blog noted that coaching is a constant, ongoing activity which preferably occurs via daily interaction and feedback.

In June 2013, Forbes magazine noted that one of the top five reasons employees leave their bosses is a lack of effective motivation. My belief is that daily feedback sessions allow a tremendous opportunity to reinforce areas of strong performance as well as opportunities for improvement, thus providing an amazing option for delivering that much-needed motivation.

Further, regularly scheduled feedback meetings with employees can reinforce clear expectations, set and measure goals, provide input to the employee as well as allow the employee to discuss their individual needs.  I have found these sessions to be most effective as part of the performance management process

Challenge question: when was the last time you had a candid, transparent and motivating feedback session with each of your direct reports???

Pos feedback